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Terms of Sale & Return Policy

Terms of Sale & Return Policy

Order Cancellation

Orders for in-stock items and factory direct shipments cannot be cancelled or changed, due to the speed of our service and automated processes. If you decide after ordering, that you do not want the items ordered, you can refuse delivery and will receive a refund minus freight, handling charges, and a restocking fee as described below in our "Return Policy". International shipments and orders shipping via US Mail cannot be cancelled once the items have left the warehouse for the freight forwarder, without incurring freight charges and a 5% restocking fee. If we have already charged your credit card and you dispute the charge without allowing us at least 45 days to perform a refused shipment refund, a $10.00 chargeback rebuttal fee will be deducted from your refund or charged to your card.

You must wait one full business day before requesting that we cancel a pre-order for out of stock items. You are free to cancel your pre-order after 24 hours without penalty, assuming stock has not arrived. Once stock has arrived, then your pre-order becomes an in-stock order, and cannot be cancelled as noted above. To cancel a pre-order, simply email us and include your order number (located in the subject line of any email you've received from us), or click the "Cancel Order" button displayed on your order's status page.

Pricing and ETA’s

While every effort has been made to ensure the accuracy of pricing and ETAs displayed on our website, they are not guaranteed and subject to change. Pre-orders will be re-priced at current pricing once stock arrives, then treated as in-stock orders.

If pricing on your in-stock order is incorrect, we will notify you by email and your order will be suspended, and stock held for you, for two business days. Your credit card will not be charged and no funds will be accepted or collected. You will be under no obligation whatsoever to purchase items at the current / corrected prices. If we receive no response from you within two business days, your order will be cancelled and stock de-allocated from your order. Pricing discrepancies on our site will be corrected the same business day they are discovered.

Credit Card Fraud

Merchants, like us, pay for stolen merchandise; not the credit card companies, and not the card holders. If you place an order using a stolen credit card number, your information will be given to the authorities in your area and we will insist, and assist them in, arresting and prosecuting you to the fullest extent of the law. This may include fines, imprisonment, and seizure of your computer equipment. Be assured that we will be persistent with police and insist on your immediate arrest and recovery of our stolen equipment. We have no mercy for thieves.

Domestic Shipments (United States)

We ship domestically in the contiguous 48 states using UPS and Federal Express.

In-stock FedEx and Ground orders ship the same day they are placed, Monday through Friday, 9:00 AM EST, through 4:45 PM EST, depending upon warehouse availability. Warehouses close at 5:00 PM, their time zone, so if an item is only available in a closed warehouse, your order will be processed the next business day and ship per the guidelines above. For ground orders, we may delay shipment by one additional business day if a warehouse close to you has already closed for the day.

We pay for ground shipping, via the carrier of our choice, in the contiguous 48 United States on most orders of $10.00 or more, for items purchased at our published web prices, that ship from our warehouses. For orders less than $10.00 shipping by ground, all FedEx orders, most manufacturer direct shipments, all special order shipments, custom priced orders, and heavyweight or very large item shipments, you pay the shipping charges. Our shopping cart system will estimate shipping charges for most shipping methods. These estimates do not apply to the exceptions noted above. If shipping charges are other than estimated, you will be contacted before your order ships, and allowed to either change the shipping method or cancel the order. If you do not reply within two business days, your order will be cancelled and stock de-allocated from your order.

You can also use your own FedEx account number, if you wish FedEx to bill you shipping directly. We reserve the right to change your shipping method to an equivalent or faster method, at no additional charge to you. A $2.00 handling charge applies to most orders under $1,000.00.

We also offer US Postal Service methods to AK, AS, FM, GU, HI, MH, MP, PR, PW, and VI only. We use only US Postal Service methods to ship to US military addresses in AA, AE, and AP. All US Postal Service orders are shipped by ground to a freight forwarder, which takes one to five business days. The forwarder then repackages your items in the fewest number of shipping cartons possible, and ships the order to you using the US Postal Service shipping method you selected when you ordered. There is an $8.00 handling fee for shipping using US Postal Service methods.

When paying with a credit card, if we are unable to locate any listing of, or association with, the card holder and the shipping address you provide in freely available public records, and / or you provide only cellphone and / or non-published landline telephone numbers, and / or landline telephone numbers published in a name for which we can find no association with the card holder, we will request that you provide us with low resolution images of either a photo ID of the card holder bearing the delivery address, a utility bill or similar piece of documentation bearing the card holder's name and delivery address, or front and back images of the credit card used to place the order. This is no different than being asked to show your ID to a clerk at your local retail outlet. If your IP address' geographical location is determined to be outside the United States, or is found to be a proxy of any kind, your order will be treated as an international order, and we will only accept front and back card images as described in the following section. By failing to present such verification when requested, you agree that you never had any intent to conduct business with us, nor make a purchase from us.

If your order is shipping to a freight forwarder, UPS store, FedEx store, or similar entity, we will require images of the credit card.

Return Policy

IMPORTANT: You cannot return any item without an RMA number and the manufacturer's packaging. Do NOT return items to the originating warehouse. You MUST obtain an RMA number first. NO EXCEPTIONS.

Defective and factory sealed items can be returned for replacement, store credit, or refund within 30 days of the purchase date. "Defective" means an item is damaged or doesn't function as described or advised by the manufacturer. "Factory Sealed" means an item is in 100% resalable condition, with all manufacturer's seals intact. "Purchase Date" is the day we shipped your order, noted on your receipt.

You must obtain a Return Merchandise Authorization (RMA) number from us to process any return or replacement, within 30 days of the purchase date. You must request an RMA number online at EudomaLabs.com. RMA numbers are not issued by telephone. You cannot return, replace, claim a lost shipment, or request an RMA number 31 days or more after the purchase date. RMA requests submitted on or after 5:00 PM eastern time are treated as submitted on the following business day.

Returns and replacements are subject to these terms:

  • There is no restocking fee for defective items.
  • Non-defective items (including sealed items) are subject to a 5% restocking fee.
  • You cannot return opened, non-defective items, or items noted with a specific restrictive return policy, but you may request an exception. If an exception is granted, the refund is subject to a $5.00 per item or 15% restocking fee, whichever is greater.
  • Shipping and handling charges are not refundable. You are responsible for all freight charges involved in returning and replacing items, excluding items damaged in transit by the freight carrier. We pay for freight in those situations.
  • We reserve the right to pay for return freight for any item to be replaced.
  • Certain items have a more restrictive return policy. These restrictions (if any) are noted in the product description and supersede our standard return policy.
  • Sales are final on certain items, including, but not limited to, all software and licensing, special order items, and items specifically noted with "NO RETURNS OR EXCHANGES". Exceptions may be granted when requested by you, and are subject to a $5.00 per item or 15% restocking fee, whichever is greater.
  • Refused shipments of items that are specifically noted with "NO RETURNS OR EXCHANGES" are subject to a $5.00 per item or 20% restocking fee, whichever is greater. All other refused shipments are subject to a 5% restocking fee.
  • If you think your order has been lost in transit and you want a refund, you must notify us within 30 days of the purchase date. If you select an uninsurable shipping method and your shipment becomes lost, we cannot honor a request for a refund.
  • Return / exchange requests for "dead pixels" are subject to each manufacturer's policy. Consult the manufacturer before purchasing or requesting an RMA. If your item does not qualify for return / exchange under the manufacturer's policy, then it does not qualify under ours, as the item is not considered defective.
  • You must have the original manufacturer's packaging to return any item. If you return items in any other type of packaging or in a condition not specified in your RMA request, we will return them to you and charge you a $50.00 processing fee, plus shipping. NO EXCEPTIONS.

After the first 30 days, your product is covered under the manufacturer's warranty, if one is provided. You must contact the manufacturer for any type of service, or replacement of your product. We will be more than happy to assist you with any telephone numbers, website addresses, and email addresses we have on file for a manufacturer.